ILGS makes every effort to ensure the right product is delivered to the right address and to the right person. However should there be an error, customers should immediately contact our Customer Services department.
Our returns policy is designed to provide an effective way for returning goods, thus reducing the time spent by all parties and ensuring a high level of customer service.
In order to return goods, customers must obtain an RMA (Returns Merchandise Authorisation) number. In order to request an RMA number, customers can either email the customer services or complete an RMA request online.
All returned Goods must be accompanied by all of the original packaging, together with all manuals, all accessories and documentation provided by the manufacturer, including any freebies. No returns can be accepted if any of the relevant packaging, accessories etc. are damaged/tampered. 
 
1. When can Products be returned?

Customers may return Goods :-
• For products which are faulty or damaged in transit
• For delivery of incorrect products
• For products which differ to the description we have provided prior to delivery
• Under the Distance Selling Regulations

2. Returning Products

In order to return products please follow the below procedures: Customer should contact sales@ilgs.co.uk or complete a request for an RMA form online.  Customers shall need to provide the following:
• The Sales Order Number to which your return relates,
• The Part Number or/and Serial Number of the Goods to be returned
• The description of the product of the Goods
• The reason for requesting a return

Once the Customer Services team receive the request for RMA, they shall contact the customer. In most cases returns are processed within the same working day.
A valid RMA number is issued by company for  the products in question and  this is sent to the customer via e-mail or post. The documentation must be attached to the outer packaging. Company shall arrange for Goods to be collected. Where you are responsible for returning the Goods to us, we recommend using a reputable carrier and ensuring Goods are insured, since you are responsible for the goods during delivery .

Where the Seller accepts the return of Goods, the Seller reserves the right to make a handling and restocking charge of 30% or £50.00 which ever is greater on Goods which are returned if they were ordered in error or are no longer required by the Buyer.

3. When Does the Company arrange Collection of Goods?

The company shall be liable for the collection of the Goods where:
• Goods are faulty or damaged in transit
• Wrong Goods have been delivered
• Goods are different to the description we have provided prior to delivery
• Under the Distance Selling Regulations
Where a collection fails due to your error, the company reserves the right to deduct costs associated with that failed collection.

4. When does the Customer Arrange Delivery?

Customers are responsible for returning Goods when:
• Cancellation of order for non-damaged/non-defective, unopened Merchandise, unwanted Merchandise.

5. Replacement of Goods

Where goods are to be replaced, the company shall create a credit note to the value of the Goods being returned and a new order will be created by us for the replacement Goods and details of the order shall be visible online. 

6. Refunding of Goods

Where a credit is required for Goods returned, funds will be credited to the credit card, debit card. For customers with credit accounts funds will be credited to the customer account.

7. Non Accepted Returns

No returns shall be accepted for Goods arising from standard wear and tear, accidental damage or where any of the relevant packaging, accessories etc. are damaged. 
For returns of non faulty products you will also need to return with the Goods all of the original packaging, together with all manuals, all accessories and documentation provided by the manufacturer along with any freebies. The Goods must be un-used and received in a re-saleable condition. No returns can be accepted if any of the relevant packaging, accessories etc. are damaged. 

8. Warranty

Unless products are refurbished/ExDemo, then all products supplied by company carry a manufacturers warranty which shall be stated in the manufacturers documentation provided in the packaging. For all refurbished products the warranty can vary case by case.

9. Cancellation of Orders

Should a user or business wish to cancel an order placed on www.ilgs.co.uk they can do so by e-mailing sales@ilgs.co.uk quoting the order number, reference numbers, serial and description of the product
The cancellation shall incur no charges if the order is cancelled prior to goods being dispatched from our warehouses.
In cases where the goods have already been dispatched, customers can arrange for them to be returned to us (at their expense) within 7 working days of the date goods arrived. Customer should contact the company to request an RMA or complete a request form online. 
All returned Goods must be accompanied by all of the original packaging, together with all manuals, all accessories and documentation provided by the manufacturer including freebies. The Goods must be un-used and received in a re-saleable condition. No returns can be accepted if any of the relevant packaging, accessories etc. are damaged. 
We advise customers to ensure that they return the packaging in exactly the same way it was delivered and that appropriate insurance has been arranged against loss or damage to goods in transit, as it is the customer’s responsibility.

10. Goods Damaged in Transit

If goods are visibly damaged on receipt, it  is very important to sign for the goods as “Damaged on Arrival” with the courier and then contact/inform us soonest. We do request that customers report it to us within 2 working days from receipt of the Goods.

11. What can Invalidate Replacement Goods:

• The Goods are not faulty based on information given on the RMA form
• The Goods have been tampered with or are physically damaged

12.Other Important Information

- Consumables
In the case of consumables (such as toner, ink cartridges, drum and paper) where the suitability and/or compatibility of the Goods is ascertainable without breaking the factory seal, RMAs will not be provided nor Goods accepted for return if the factory seal has been broken.

- Software
Software that has been opened and is not faulty or damaged prior to delivery cannot be returned in any circumstances. Unopened software may be returned in accordance with this returns policy.

-Computer memory

Computer memory cannot be returned back once sold.

- Condition

Goods Must Be Returned In You are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us.
- Do not open shrink-wrapped or blister pack products or break any manufacturers seals.
- Return in good condition all packaging, manuals, cables etc.
- Return the Goods in a condition that would enable us to resell them as new.
- Statutory Rights
None of the foregoing shall affect your statutory rights.

Please note that telephone calls may be monitored or recorded for quality assurance and/or training purposes.